First, I step into the shoes of users—because how else can you design for them without knowing their story?
Stakeholder Interviews
I chat with the big players—stakeholders—because who better to spill the beans on business goals and user needs? It’s like a backstage pass to all the insights!
Observation
I go full detective mode, watching users in action (without the trench coat, of course). By observing how they interact with products, I catch those ‘aha!’ moments and hidden pain points.